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Shipping & Returns

SHIPPING METHOD:

At this moment, we only ship to US 48 contiguous states. Most of the time, your order will be shipped via UPS and in some circumstances we might ship via Fedex or USPS. Most items are eligible for free shipping within US 48 contiguous states.

Free Shipping:
Free Shipping is applies to all purchases here on our site. The only exception is for oversized packages that require freight or special handling, you will be advised at check out or with an agent follow up for such products. Please note that most drums and some other over sized items are shipped via UPS Freight. UPS Freight will deliver products curbside only.  UPS Freight will not bring the equipment inside the house unless you select one of the following two options.

SHIPPING POLICY:

We do not ship to APO/FPO (military) or P.O. BOX address.

Delivery Time:

Provided we have the item in stock, your order will usually be shipped within 1-2 Business Days.  If the item is not in stock, you will be updated with an estimated shipping time frame on your order status. Shipping time will depend on your location from our warehouse in New Jersey. Below is the estimated shipping time (days mean business days):

2-3 days for residents of : ME, VT, NH, MA, NY, CT, RI, PA, NJ, MD, DE, OH, WV, VA, NC, SC
3-4 days for residents of : MI, IN, KY, TN, AL, GA, FL, WI, MN, IA, IL
4-5 days for residents of : SD, NE, KS, OK, AR, MO, MS, LA
5-6 days for residents of : WA, MT, ND, OR, ID, WY, CA, NV, UT, AZ, NM, TX, CO

Please be assured that we try our best to meet the time frame above, but there will always be a possibility of delay on the shipment.

From time to time, there may be pricing errors on the website.  While we try our best to prevent this from happening, we are human afterall.  We reserve the right to cancel orders where this situation occurs.

RETURN:

Returns and Refunds

Return or Replacement Policy: If you are not satisfied with your purchase, you may return it (see exceptions in Paragraph g) below) within 30 days of receipt, for a refund, or a replacement - subject to the following:

a) Contact Zorro Sounds to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number.

b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging do not qualify for a full refund.

c) Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.

d) The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, as per Paragraph b) above, it will be subject to a restocking fee in accordance with Amazon's guidelines, of at least 15%. If your return is missing accessory components, or shows signs of wear and tear - restocking fees may be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact. For specific restocking fees that may be applicable to your Return, please contact us.

e) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.

f) If the Return is due to our error, please contact us for a pre-paid Shipping Label, which would enable you to return the product at our expense. [Please note: This does not include Manufacturer defects.]

g) There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.

Non-Returnable Categories: Copyrighted Goods and Software; All instrument parts cannot be returned once opened due to the possibility they have been used. This includes all guitar, amplifier, and turntable parts; Certain items must be exchanged directly through the manufacturer if they are found to be defective. This includes tubes, strings, pickups, raw frame speakers, drum heads, drumsticks, cymbals, cowbells, and harmonicas. These items can only be returned to us if they are unopened; Disposable products cannot be returned once opened. This includes cleaning supplies, care products, and rosin; Personal Care; Headphones/Earphones; Special Order items, where indicated

Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.


Replacements
In the unlikely event that you receive a product that is incorrect, missing parts, or damaged we will send you replacements free of charge. Please call the toll-free phone number on your order receipt and our customer service team will arrange this for you.

Replacements generally leave the warehouse within two weeks of being ordered. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.

If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.